Refund Policy

bklink is prepaid. You add funds to a wallet, and each action deducts its price at the moment it runs. This page explains when we give money back.

Actions that fail

You are not charged for work we did not do. Every action places a hold on your balance before it starts and settles only when it completes. If it fails, the hold is released automatically and your spendable balance returns to what it was. A hold that is somehow left stranded is swept and released within six hours by an automated job.

If you see a charge for an action that did not produce a result, email us — that is a bug and we will refund it.

Actions that succeed but disappoint

We generally do not refund a completed audit because you did not like the answer. The cost is incurred the moment we fetch the pages and query our data vendors, and a report showing that a backlink profile is worth less than you hoped is the service working, not failing.

We will refund a completed action where the result is wrong because of a defect on our side — for example a report built from data we mis-attributed, or an audit that silently skipped links it was paid to check. Tell us what looks wrong and we will investigate; if we find a defect we will refund the affected actions whether or not you asked us to.

Unused wallet funds

You can request a refund of your unspent balance at any time, for any reason, by emailingsupport@bklink.uk from the address on your account. We return it to the original payment method within 10 business days. We do not charge a fee for this.

• Funds already spent on completed actions are not refundable under this section.
• Held funds for an action still running are refundable once it settles.
• Wallet funds do not expire.

If you delete your account

Account deletion does not automatically refund an unspent balance. Request the refund first, then delete. If you delete with funds remaining, email us and we will still return them — the payment record is retained after deletion — but it is slower, because we have to match your request to an anonymised record.

Duplicate and unrecognised charges

Contact us before raising a dispute with your bank. We will refund a genuine duplicate in full, quickly, and resolving it directly is faster for you than a chargeback. If you do raise a chargeback, we may suspend the account while it is resolved.

How to request a refund

Email support@bklink.uk from the address on your account, with the approximate date and amount, and — if the request is about a specific action — the campaign it relates to. We aim to respond within two business days.

Refunds are issued to the original payment method via Stripe. We cannot send a refund to a different card or account.

Your statutory rights

Nothing in this policy limits any right you have under the consumer protection law that applies to you. Where that law gives you a stronger right than this page does, that right applies.